Ad hoc monitoring; only monitoring and paying when you or your client wishes! So no unnecessary alarm receiving center costs if your truck and / or trailer or when transporting non precious and / or non-theft sensitive cargo. You simply send a message to your alarm receiving center and indicate that your system becomes active again after registration new drive(s).
Passive monitoring means that GPS vehicle tracking systems are permanently connected to the alarm receiving center. At first, the alarm does nothing. No position polling, no contact with the driver, no route monitoring, etc. However, the relevant GPS vehicle tracking system will be tested on daily basis to check whether or not the system is still available within the alarm receiving center, so that we can quickly switch when necessary. In the event of an incident or request of our client, this vehicle, if desired, can be actively monitored, we can contact either the driver / planning / the clients security responsible person and, if necessary, we provide alarm response (domestic + international). Our Alliance (ETSA24) ARC’s in Europe have an extensive network of independent approved private alarm receiving centers and private security companies, which can provide locally or nationally support for alarm follow-up. A passive connection is actually a kind of “wait-connection” we only do something about it as soon as it becomes appropriate or necessary. Depending on the wishes of the client, market rates are charged here. In the case of services and / or alarm, response is calculated in a pre-agreed amount per hour for the time that our employees are engaged in this report and the associated monitoring.
Active monitoring I means that we control 1x per hour of half hour the connected principal GPS systems status, position and possibly the driven route. There is no telephone contact with the driver! In case of deviation, so a different route, a different not pre planned parking location, an unplanned stop, etc. we directly contact the respective driver / planning, or the driver / planning will immediately contact us ( telephone, panic button etc.) for the deviation. It is therefore important that we as an alarm receiving center in advance have the correct information about route, truck drivers, etc. (see: TAPA TSR guidelines).
Active monitoring means that notified transports are controlled active 1x per hour by us. The driver is called 1x per hour and the position / status of the GPS vehicle tracking system is monitored and verified on the basis of the procedures and the information the driver provided us. So, we call the driver and inquire about the status, position and special functions (where’s he going to stop, within which time bracket, at what time he expects to be at the delivery address, etc.), thereby providing a good overview of the progress of the transport and ensure maximum safety / security! In the event of a deviation or incident, we will take care of (international) alarm response. From our PAC authorization issued by the Ministry of Justice (EN-50518 / BORG PAC 2.0.), it is required that we digitally record and save all calls. For possible evaluation of journeys or emergencies we can generate reports that can be used for these purposes. For a full report of active monitoring the client will receive a specific report on daily basis that includes all details of the respective journeys. In case of an emergency, this information is essential for the completion of this specific report and will make sure that both the police and the insurance companies are fully informed before they begin an investigation. In addition, our switchboard and reporting software can generate a variety of reports When requested by a client, it is also possible to refer drivers to a so-called secure parking location within Europe so that a driver can freely enjoy his night sleep. The locations of these car parkings are known to our alarm receiving center.
When a customer has a request for transport support, EuroPAC can support this request. Depending on the wishes of the customer, various forms of support can be chosen, consisting of a single vehicle with one staff member or an occupation by two officers or guidance by several vehicles. All officers who are deployed for this work are of high moral character, have a valid ID from the government and are trained for the job. When shipments are accompanied by officers in accordance with agreements, the risk of incidents will decrease significantly.
However, against organized attacks a supervisor might not be able to act accordingly, but immediately appropriate actions will be taken.
When from a vehicle or when a person generates alarm, this alarm is sent directly to the alarm receiving center and presented on the screen of the dispatcher. Depending on the alarm procedures agreed with the client, the alarm will be followed by the dispatcher. Initially the position will be determined, followed by a first contact with the contact specified by the client (can also be the driver). Depending on the alarm and the location of the trigger device, the follow-up action will start. This follow-up action may be that the local police should be informed to intervene or that it is desirable that a private security guard will be on site. Because it is not allowed for private alarm receiving centers to get in touch with police forces across borders, this task is taken up by the partner in the Alliance (ETSA24), who have the appropriate competence. All subsequent actions beyond the borders are carried out verbally by dispatchers so that contact between the various partners continues with the goal to follow-up as quickly as possible.